FAQ

Does Trendelenburg come standard on our chairs?
Does my recliner have a quick release seat?
How does the quick release seat work?
Can I power wash my recliner?
What is the weight capacity of my recliner?
Is my recliner under warranty?
How do I specify a recliner by model number or "series" number?
How do I place an order?
How do I arrange for repair or replacement of parts on my recliner?
Can I retrofit features to my recliner?
How do I deploy the Trendelenburg option (manual recline)?
How do I deploy the Trendelenburg option (power recline)?
Where can I find the serial number of my chair?
How can I determine the color code for my chair?
How can I check the status of my order?
Who is my local sales representative?
How can I obtain upholstery color swatches?
What are the electrical draw and specifications on the Champion heat, heat/massage and power recline options?
Where are the chairs manufactured?
What cleaning solutions are safe for my upholstery?
How do I become a dealer/distributor of Champion products?
I'm having difficulties viewing your website. What's wrong?

Does Trendelenburg come standard on our chairs?

No...and yes.  Not everyone needs or wants the Trend feature so we provide it as an option for our "Classic" series numbers (54 Series, 56 Series, etc.) and the Ascent & Ascent II recliner lines.  Trend is a standard feature on the Continuum, Passage, Concord and Comfort-4 ECO models.

Does my recliner have a quick release seat?

Yes, if your recliner was fabricated after March 1999 it does have a quick release seat. This has been a standard feature of every "Classic" series recliner since. All Ascent and Ascent II and Continuum recliners have the quick release seat feature as well. The Passage and Concord recliners do NOT have a quick release seat.

How does the quick release seat work?

  1. Lock the front casters of the chair. Release the footrest and push the chair back into the full recline position.
  2. Locate thumb screws under the front two corners of the chair seat. These screws will be bright yellow (or black on older model recliners).
  3. Remove the screws and place the chair back into the full, upright position by first lifting the seat-back fully upright and then pushing the leg rest back down against the chair firmly until it latches.
  4. Standing in front of the chair, lift the seat front slightly and pull the seat toward you, pulling it out like a drawer. Once the seat is removed, you have full access to the inside of the chair for cleaning and maintenance.
  5. When you are finished, replace the seat by setting it back on the mechanism, making sure that the metal clip on each side of the seat bottom is under the flange on the mechanism. Slide the seat back into the chair. Make sure the bolts on the front corners of the seat are seated in the holes in the mechanism and replace the thumb screws to secure the seat.

Can I power wash my recliner?

No, never. We do not advise that the recliner, electronics or frame is power-washed.

What is the weight capacity of my recliner?

  • Standard "Classic" series recliners have a 300# patient weight capacity, as well as the Ascent, Ascent II and Passage recliners. They will be marked with a red "capacity" label located on the frame at the back of the recliner.
  • Bariatric recliners have a 500# patient weight capacity.
  • The Continuum has a 400# patient weight capacity.
  • The Concord has a 275# patient weight capacity.
  • The Comfort-4 ECO Advanced Treatment chair has a 440# patient weight capacity.

Is my recliner under warranty?

All recliners are sold with a warranty. Please contact our Customer Service department at 800-998-5018 with the serial number of your recliner for details.

How do I specify a recliner by model number or "series" number?

What are you looking for? Narrow down your search this way to find the recliner that best suits your needs. Go to the PRODUCTS navigation button located at the top of the page and make your selection based on APPLICATION (sampling of departments in a healthcare facility) or CATEGORY (of product).  Once you have located the product that best suits your needs, click "View Details" to take you to the product landing page for more information. 

If you know the name of the product you are looking for and you would like to print a cut sheet, you can go to RESOURCES navigation at the top of the page and select BROCHURES to locate a list of our cut sheets. 

For further assistance in customizing your recliner, contact your local Champion representative or call us at the corporate office and we can provide recommendations for options and accessories that will work the best for your needs.

How do I place an order?

For Dialysis orders, please contact our Corporate office at 800-998-5018 x201.

For Non-Dialysis orders, please contact your local Champion sales rep. If you do not know who that is, contact us here at the Corporate office at 800-998-5018 x202 for assistance. 

For repair parts, you may fax your order to 574-293-5760.

How do I arrange for repair or replacement of parts on my recliner?

First, please locate the serial number of your custom recliner which is located in the back of the chair, towards the bottom, on the left-hand side of the frame. You will need the serial number to order replacement parts. After you have the serial number, please contact our Customer Service department at 800-998-5018.

Can I retrofit my recliner?

Some features and accessories can be retrofitted. Please contact our Customer Service department at 800-998-5018 for details.

How do I deploy the Trendelenburg option (manual recline)?

For our "Classic" series and all Ascent or Ascent II recliners with manual recline that have Trendelenburg: to deploy "Trend", patient must first be in full recline position (if beginning in the upright position), use the leg rest/recline release actuator located on the outside of either arm of the recliner. This will allow the leg rest to raise, if the patient is unable to assist you, manually raise the foot rest as you hold the release lever out to bring the patient's feet up and achieve the “TV” position. From “TV”  position, push the back of the recliner down using either the push handle located at the back or by simply applying pressure to the back of the recliner near the patient's head). Once the chair is fully reclined, pull and hold the trend lever, which is located on the back of the recliner near the patient's head, as you lower the chair back to the desired position.  Again, do this while holding the trend lever. (Please note that if you choose to use a "partial" trend position instead of full trend, you must always stop at a partial trend on the way down.  If the chair has been fully trended, you must first reset the trend mechanism by returning the chair to the “TV” position while pulling and holding the trend lever.  Then go to the fully reclined position and stop at the desired position on the way down).

To release patient back into the full recline position from  a Trended position on a chair with manual recline, pull and hold the trend lever as you raise the chair to the “TV” position.  Release the trend lever and push the chair back down to full recline with pressure on the back near the head or using the push handle at the back.   

For the Continuum, Passage and Concord, use the foot-release Trend, located at the bottom of the recliner. Make sure the patient is in full recline first, then depress the foot-release Trend lever.  While the Trend lever is engaged, push the chair back down into Trend and release the foot lever. To release the patient back into the full recline position from Trend, simply pull the chair back up to the seated position.

How do I deploy the Trendelenburg option (power recline)?

For our "Classic" series and all Ascent or Ascent II recliners that have this option: to deploy "Trend", patient must be in full recline position (if the patient is in other than full recline position, press the recline button on the hand-held remote until the chair is in full recline).  From there, pull and hold the trend lever, which is located on the back of the recliner near the patient's head. Lower the chair back to the desired position while holding the trend lever by pressing on the chair back near the patients head area or using the push handle at the chair back. (Please note that if you choose to use a "partial" trend position instead of full trend, you may stop at any point by releasing the trend lever.  To return from trend on a recliner with powered recline, pull and hold the trend release as you lift the chair to the fully reclined position. Once you have reached the fully reclined position, release the trend actuator.  From this position, you may then engage the hand-held remote to adjust the chairs position in recline, or you may return to trend if necessary.

Where can I find the serial number of my chair?

The serial number of your recliner can be located in the back of the chair, down towards the back left caster, on the metal frame. Look for the "Champion" label...the serial number is located just below our name.

How can I determine the color code for my chair?

Contact us at Champion with the serial number of your recliner...we can provide the color code for you!

How can I check the status of my order?

For Dialysis orders, please dial 800-998-5018 x201.

For Non-Dialysis orders, please dial 800-998-5018 and press 1.

Who is my local sales representative?

Champion has a nation-wide network of sales reps to meet your needs. Contact us at 800-998-5018 x202 to see who your Champion representative is.

How do I obtain upholstery color swatches?

Contact your local Champion sales rep as they will have color cards on hand. If you do not know your Champion rep, please contact us at 800-998-5018 x202. 

You can also view our Stinson online sample room and order specific graded vinyl samples by going to the RESOURCES navigation at the top and click on FABRICS. Scroll down and click on the Stinson logo which will direct you our online "Stinson Extended Champion Line".

What are the electrical draw and specifications on the Champion heat, heat/massage and power recline options?

Contact us for more information at 800-998-5018 x232

Where are the chairs manufactured?

All Champion products are U.S. assembled in Elkhart, Indiana.  The Comfort-4 ECO, distributed by Champion, is imported from Hungary.

What cleaning solutions are safe for my upholstery/tables?

Follow the manufacturer's cleaning recommendations for your fabric or table options.  The use of vinyl "conditioners" or "protectants" is not recommended. Some institutional cleaners or disinfectants may cause discoloration of the fabric, and embrittlement of the table. Use of cleaners, other than those recommended by the manufacturer, is at the clinics own risk.  Certain medications may produce a metabolite in the patient's perspiration which can stain or discolor fabric. If you have any questions, please call our Customer Service department at 800-998-5018.

How do I become a dealer/distributor of Champion products?

Please contact our Corporate office at 800-998-5018 and speak with our National Sales Manager, Tim Minzey (x225) to start the approval process.

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