Frequently Asked Questions

About Champion Healthcare Solutions

Are your recliners FDA certified?

Yes. While there are countless healthcare-style furniture options on the market, Champion recliners meet the safety and efficacy standards required for classification as a Class I Medical Device by the FDA. This is one of the key factors that sets us apart in the marketplace.

Are you ISO certified, and if so, what is your classification?

Yes, we are ISO certified under ISO 13485. This certification confirms that we follow an internationally recognized quality management system specifically designed for medical devices. It ensures we use documented, controlled, and repeatable processes to design, build, and service our products, supporting safety, consistency, and regulatory compliance. Our processes are regularly reviewed by an accredited third-party auditor, so customers can trust that our products are manufactured to the highest quality standards.

Products & Purchase

Do you have ready-to-ship products?

Yes, we often have products that are ready to ship. Please contact a sales representative to learn more about current availability.

Can you work with our preferred vendor so we can purchase Champion recliners?

Yes. Champion works with many different distribution partners and can coordinate with your preferred vendor, as well as local, regional, and national furniture dealers.

Can you customize your recliners?

Yes. There are an infinite number of ways to create your perfect recliner. We encourage you to try our virtual configurator or contact one of our sales representatives, who will be happy to guide you through the process.

What is your current lead time for chairs?

Lead times vary by product. Please contact your sales representative for the most accurate information.

Can the Trendelenburg function on Premier chairs be used without being in recline mode?

We recommend placing the chair in full recline (manual or power) before using the Trendelenburg function.

What is the weight limit for your recliners?

Weight limits range from 275–350 lbs. for standard-size recliners and 450–500 lbs. for XL (bariatric) models, depending on the specific chair. Please speak with your sales representative for details on individual models.

What if we forget to turn off the heat—is there a danger of patients being burned?

No. There is no risk of burns. The unit does not reach temperatures high enough to cause injury, and it automatically shuts off after 30 minutes.

Can I see one of the recliners?

Yes. One of our sales representatives will be happy to bring a recliner to your facility and provide a demonstration for you and your staff. Please contact us to arrange a demo.

Shipping

What shipping options do I have?

Champion offers several flexible delivery options to meet your needs. We can ship through your preferred carrier for dock pickup, or we can arrange door-to-door delivery using our trusted LTL partner. Door-to-door delivery requires either a truck-height receiving dock or a designated lift gate. In these cases, your team will be responsible for bringing the product inside and removing it from its packaging.

For a more hands-off experience, we also offer White Glove delivery, which includes delivery into your facility, unloading, unboxing, placement, and removal of all packaging materials. Home delivery and international shipping options are also available.

Please let your sales representative know your delivery requirements, and we will recommend the best solution for your location.

Cleaning

What is the general cleaning and disinfection process?

Many of our fabric brand guidelines can be found here. If your fabric is not listed, please ask your sales representative for information on the specific fabrics you are interested in.

In general, our fabrics are selected to be compatible with common healthcare sanitizing products, including 10% bleach solutions, alcohol, and “quat” cleaners such as CaviCide wipes and sprays. We recommend wiping surfaces with plain water after each round of sanitizing to reduce chemical residue buildup, which can shorten the fabric’s lifespan. The same wipe-down procedure is recommended for side tables.

Are Cavi Wipes OK to use on Premier recliners?

Yes. However, to help extend the life of side tables, we recommend performing a warm-water rinse once per week.

Warranty & Repair

What is the difference between Standard and Enhanced Warranties?

Every Champion product includes a Standard Warranty, which varies by product type and begins on the date of shipment. You can view your product’s Standard Warranty here.

Enhanced Warranties are optional upgrades that can be purchased at the time of your original order or within four (4) years of owning your chair(s). Champion offers a 5-Year Enhanced Warranty—available when purchased within one year of the original chair purchase—that provides full, top-to-bottom coverage, including mechanical and electrical components, as well as annual on-site preventative maintenance to deep clean, inspect upholstery, and keep your chair in optimal working condition.

Enhanced Warranties purchased between years one and four include three (3) years of the same comprehensive coverage.

What happens if my chair needs repair in the future?

Champion has its own national service team, Champion Service+, which can handle all service needs, from mechanical repairs and vinyl replacement to comprehensive preventative maintenance. Our factory-trained technicians keep common parts in stock locally to restore your chairs to optimal condition as quickly as possible.

How do I report a warranty issue?

You can call Champion Customer Experience at 800-237-3377 or email product.resolution@championchair.com.